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Dispatch & Shipping Times
We recommend ordering well in advance and choosing Express tracked delivery as postal operator delivery delays are outside of our control.
Due to Industrial action by Royal Mail, delivery times to the United Kingdom may take longer than usual.
See https://www.royalmail.com/latest-news for potential further strike dates.
Dispatch Times (Mon – Fri)
Standard Delivery: Goods are dispatched within 2 working days.
Express Tracked Delivery: Same day dispatch for orders received by 12:30pm.
Standard Post Delivery Guide
Ireland – 2-3 working days after dispatch.
UK – 7 working days after dispatch.
Europe and USA – 10 working days after dispatch.
Rest of the World – 21 working days after dispatch.
Express Tracked Delivery Guide
Ireland – 1 to 2 working day after dispatch.
UK – 3 to 4 working days after dispatch.
Europe & USA – 5 to 8 working days after dispatch.
Rest of World – 10 to 12 working days after dispatch.
These are guide times provided by postal delivery services and are not a guarantee.
Postal delivery costs are subsidised by Allergy Lifestyle
For courier delivery please contact us for a quote.
Delivery of the Goods shall be made to the customer address specified in the order and the customer must make arrangements to take delivery of the order when the order has been confirmed.
All items are subject to availability. If a product ordered by you is not in stock we will order it for you. As this may result in a delay, the customer will be notified and given the opportunity to agree a new delivery date or cancel the order.
You may cancel a Contract at any time within 14 days, beginning on the day after you receive the Products. In this case, you will receive a refund of the price paid for the Products in accordance with our refund policy.
To cancel a Contract within the 14 day period, you must inform us in writing and we will communicate the returns process to you. Failure to follow the process may result in restocking charges or admin charges. Returned Product(s) in respect of which you wish to receive a refund must be in the same condition in which you received them. (including all paperwork).
You will not have any right to cancel a Contract for the supply of any Products, which have been manufactured or ordered by us to your specifications.
Our refunds policy
When you return a Product to us:
(a) because you cancelled the Contract between us within the 14 day period as detailed in Consumer Rights above, we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation. In this case, we will refund the price of the Product in full, however, you will be responsible for the cost of returning the item to us. Please note this does not apply to engraved or personalised items. Or to face coverings or cosmetic items for personal hygiene reasons.
(b) for any other reason (for instance, because you claim that the Product is defective),
We will examine the returned Product and provided we are satisfied with the condition of the Product, we will either replace the item (if returned owing to a defect and usually within 7 working days of its return to us) or provide you with a refund. If you have requested a refund we will usually refund any money received from you using the same method originally used to pay. We will process the refund within 30 days. Products returned by you because of a defect will be refunded in full together with the delivery costs. Please note that face coverings, cosmetics, bespoke, engraved or personalised items can only be returned if faulty.
A proof of postage certificate should be obtained when returning any part of your order. Certificates are available free of charge from the post office. You are responsible for the cost and risk of loss or damage when returning the goods until they reach our headquarters, so you should take out enough postal insurance to cover their value.