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Please note: We are seeing delays with Express and Standard shipping delivery times due to local postal operator delays resulting from Covid19 restrictions and reduced flight numbers.
We strongly recommend you choose tracked delivery for all orders at checkout as postal operator delays are outside of our control.
Orders are dispatched via standard mail unless you select express tracked shipping at checkout. (Pricing for both shown at checkout).
Standard rate shipped goods are dispatched within 2-3 working days.
Express shipped goods are dispatched same day if ordered before 12:30pm (Mon-Fri only).
If your order is required urgently or by a certain date, please let us know and we will do our best to facilitate you.
Personalised goods such as labels, tags, jewellery and translation cards will take longer, please allow up to 5 working days for dispatch.
Standard Rate Delivery Times
Ireland – Please allow 2-3 working days for delivery from dispatch.
UK – Please allow up to 7 working days for delivery from dispatch.
Europe and USA – Please allow up to 10 working days for delivery from dispatch.
Rest of the World – Please allow up to 21 working days for delivery from dispatch.
Express Delivery Times
Ireland – Next working day after dispatch.
UK – 3 working days after dispatch.
Europe – 5 working days after dispatch.
Rest of World – 5-7 working days after dispatch.
For certain countries, express tracked delivery only is available. This includes to Israel, Malaysia, Qatar, South Korea, United Arab Emirates, Greece, Turkey, Guam, Brazil, and Croatia.
Delivery of the Goods shall be made to the customers address specified in the order and the customer must make arrangements to take delivery of the order when the order has been confirmed. If you have any directions or further information for the deliverer such as phone number or gate code, please add this to the customer notes section at checkout and we will put it on your package.
All items are subject to availability. If a product ordered by you is not in stock we will order it for you. As this may result in a delay, the customer will be notified and given the opportunity to agree a new delivery date or cancel the order.
You may cancel a Contract at any time within 14 days, beginning on the day after you receive the Products. In this case, you will receive a full refund of the price paid for the Products in accordance with our refunds policy.
To cancel a Contract within the 14 day period, you must inform us in writing and return the Product(s) to us immediately. Returned Product(s) in respect of which you wish to receive a refund must be in the same condition in which you received them (including all paperwork).
You will not have any right to cancel a Contract for the supply of any Products, which have been manufactured or ordered by us to your specifications.
Our refunds policy
When you return a Product to us:
(a) because you cancelled the Contract between us within the 14 day period as detailed in Consumer Rights above, we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation. In this case, we will refund the price of the Product in full, however, you will be responsible for the cost of returning the item to us,
(b) for any other reason (for instance, because you claim that the Product is defective),
We will examine the returned Product and provided we are satisfied with the condition of the Product, we will either replace the item (if returned owing to a defect and usually within 7 working days of its return to us) or provide you with a refund. If you have requested a refund we will usually refund any money received from you using the same method originally used to pay. We will process the refund within 30 days. Products returned by you because of a defect will be refunded in full together with the delivery costs. Please note that bespoke and personalised items can only be returned or exchanged if faulty.
A proof of postage certificate should be obtained when returning any part of your order. Certificates are available free of charge from the post office. You are responsible for the cost and risk of loss or damage when returning the goods until they reach our headquarters, so you should take out enough postal insurance to cover their value.